contact us
Paw CBD Orders:
Paw CBD Orders:
For Existing Orders and Adjustments
Please contact us immediately after receiving your order confirmation if you notice any discrepancies.
Phone: 888-465-5489
Email: [email protected]
Press Releases
Please contact us for media inquiries or to request press releases and other media kits.
Phone: 888-465-5489
Email: [email protected]
Get In Touch
General Inquiries
Have questions? Our pet-friendly support specialists are happy to help! We’re here Monday - Friday from 9:00AM to 6:00PM (EST), by phone or Live Chat. Complete the form to send us a direct message, click on Live Chat, or give us a call at 888-465-5489.
We look forward to answering your questions!
You can also visit our FAQ page for immediate answers to the most common Paw CBD questions.
Wholesale Questions
For information about wholesale pricing or bulk purchases, please contact our Paw CBD specialists.
Phone: 800-910-1925 (Monday - Friday, 9 AM - 6 PM)
Email: [email protected]
SHIPPING & RETURNS
Shipping
Paw CBD ships anywhere in the United States using FedEx. Orders placed Monday-Friday before 2:00 PM EST will ship the same day, excluding holidays. Orders are shipped via FedEx; shipping times are usually two to five business days, but can vary based on recipient location, backorders, holidays, inclement weather, or general delivery service performance issues. Smart Post will be used if shipping to a US Territory, military base, or PO box. Your order confirmation and tracking information will be sent to you via email after your order is complete.
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1. How will my Paw CBD order be shipped?
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Paw CBD offers free shipping and uses FedEx two-day shipping for all orders.
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2. Can Paw CBD ship to all 50 states?
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Paw CBD can ship to any street address in the 50 states, including Alaska and Hawaii. We also ship to US Territories and PO boxes using SmartPost (2-7 business days for delivery).
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3. Can Paw CBD ship outside of the United States?
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Paw CBD can ship to US Territories using SmartPost, which typically delivers within 2-7 business days.
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4. Can Paw CBD ship to military bases?
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Paw CBD can ship to military bases using SmartPost, which typically delivers within 2-7 business days.
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5. Can I change my shipping address after placing my order?
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Please call customer service at 1-888-465-5489 to confirm if your order is in process or has been shipped. If the order has already shipped, we recommend using FedEx Delivery Manager to change the shipping address and re-route your order.
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6. How can I track my order?
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Once you place on your order, you will receive an order confirmation email and a second shipping confirmation email with tracking information. You can also find your order history and tracking information in your Account info on the Paw CBD website.
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7. Will my order be delivered on the weekend?
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FedEx only delivers Mondays through Saturdays and does not offer shipping services on Sundays or holidays.
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8. How soon can Paw CBD ship my order?
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Orders placed Monday-Friday before 2:00 PM EST typically ship the same day, excluding holidays.
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9. What if I don’t receive my order?
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Please check your property outside first to see if the delivery was placed somewhere besides your doorstep, or ask your neighbors if the package was left with them. If you cannot find your package, please contact our customer service at 1-888-465-5489 to start a FedEx trace.
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Returns
We want you and your pet to be completely satisfied with your Paw CBD products!
Paw CBD offers a 60-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, we’ll send you the return label. All refunds/exchanges are subject to review, provided at the discretion of Paw CBD.
You can request a full refund of your purchase within 60 days of your initial order. Please submit any refund request via email or contact our customer service team at 1-888-465-5489 or [email protected] for questions or concerns about our shipping or return policies.
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1. How much time do I have to make a return claim?
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All claims for product damage from shipping must be made within three days of receiving shipment. You will be required to provide specific details and photos of product damage in support of your claim. You will have 60 days to make a return claim if you are unsatisfied with your order.
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2. How do I return my Paw CBD order?
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We offer a 100% satisfaction guarantee and hassle-free returns. Please speak with our customer service representatives at 1-888-465-5489 or [email protected] to see if you the product must be returned. If we require the product back, you will be provided a return label.
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3. Can I request a refund?
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Paw CBD proudly offers a 60-day money-back guarantee from your initial order date to receive a full purchase refund.
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4. Where can I take my Paw CBD order to be returned?
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If you’ve requested and received a return label from Paw CBD, you can take your order to your nearest FedEx shipping location. If you purchased a Paw CBD product from a retail location, please follow their return policy.
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5. How long does it take to receive a refund?
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Depending on your bank, it may take up to three to five business days to receive your refund once it has been processed.
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6. How will my refund be issued?
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Your refund will be sent through your original form of payment.
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7. Can I speak directly to someone at Paw CBD about returns and refunds?
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Yes! Please contact our customer service team directly at 1-888-465-5489 for any questions or concerns you may have about returns and refunds, or email us at [email protected]
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