contact us

Paw CBD Orders:

Paw CBD Orders:

For Existing Orders and Adjustments

Please contact us immediately after receiving your order confirmation if you notice any discrepancies.

Phone: 888-465-5489
Email: [email protected]

Press Releases

Please contact us for media inquiries or to request press releases and other media kits.

Phone: 888-465-5489
Email: [email protected]

Get In Touch

General Inquiries

Have questions? Our pet-friendly support specialists are happy to help! We’re here 7 days a week from 8:00 AM to Midnight (EST). Live Chat is also available from 8:00 AM to Midnight (EST).

We look forward to answering your questions!

You can also visit our FAQ page for immediate answers to the most common Paw CBD questions.


Wholesale Questions

For information about wholesale pricing or bulk purchases, please contact our Paw CBD specialists.

Phone: 800-910-1925 (Monday - Friday, 9 AM - 5 PM)
Email: [email protected]

Learn More

SHIPPING & RETURNS

Shipping

Paw CBD ships anywhere in the United States using FedEx. Orders placed Monday-Friday before 2:00 PM EST will ship the same day, excluding holidays. Orders are shipped via FedEx; shipping times are usually two to five business days, but can vary based on recipient location, backorders, holidays, inclement weather, or general delivery service performance issues. Smart Post will be used if shipping to a US Territory, military base, or PO box. Your order confirmation and tracking information will be sent to you via email after your order is complete.

Returns

We want you and your pet to be completely satisfied with your Paw CBD products!

Paw CBD offers a 60-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right – simple as that. If your product needs to be returned, we’ll send you the return label. All refunds/exchanges are subject to review, provided at the discretion of Paw CBD.

You can request a full refund of your purchase within 60 days of your initial order. Please submit any refund request via email or contact our customer service team at 1-888-465-5489 or [email protected] for questions or concerns about our shipping or return policies.