Shipping

Paw CBD ships anywhere in the United States using FedEx. Shipping times are usually two to five business days, but can vary based on recipient location, backorders, holidays, inclement weather, or general delivery service performance issues. Your payment receipt and tracking information will be sent to you via email after your order is complete.

  1. How will my Paw CBD order be shipped?

    Paw CBD uses FedEx 2-3 day shipping for all orders.

  2. Can Paw CBD ship to all 50 states?

    Paw CBD can ship to any street address in the 50 states, including Alaska and Hawaii. We cannot ship to territories outside of the continental U.S. such as Guam or American Samoa and we cannot ship to Puerto Rico. We do not ship to P.O. boxes, but we can ship to your nearest FedEx pick-up location.

  3. Can Paw CBD ship outside of the United States?

    Paw CBD does not currently ship outside of the United States.

  4. Can Paw CBD ship to military bases?

    Paw CBD cannot ship to military bases.

  5. Can I change my shipping address after placing my order?

    Please call customer service at 1-800-973-3984 to confirm if your order is in process or has been shipped. If the order has already shipped, we recommend using FedEx Delivery Manager to change the shipping address and re-route your order.

  6. How can I track my order?

    All order confirmations include an order number that can be used to track your order through FedEx Tracking.

  7. Will my order ship on the weekend?

    FedEx only delivers Mondays through Saturdays and does not offer shipping services on Sundays or holidays.

  8. How soon can Paw CBD ship my order?

    We ask that you please allow two to five business days to process and review an order after it has been submitted.

  9. What if I don’t receive my order?

    Please check your property outside first to see if the delivery was placed somewhere besides your doorstep, or ask your neighbors if the package was left with them. If you cannot find your package, please contact our customer service at 1-800-973-3984 to start a FedEx trace.

Returns

We want you and your pet to be completely satisfied with your Paw CBD products!

We take pride in our 30-day money-back guarantee on all Paw CBD purchases. Any refunds or exchange is subject to review, provided at our discretion, and limited to one per customer.

If you find anything in your order was damaged in transit, you may submit a claim for damaged items at [email protected] within three days after receiving your shipment. Please include specific details and photos of the damaged product.

If you are not 100% satisfied with your Paw CBD purchase, you can request a full refund of your purchase within 30 days of your initial order. Please submit any refund request via email or contact our customer service team at 1-800-973-3984 or [email protected] for questions or concerns about our shipping or return policies.

  1. How much time do I have to make a return claim?

    All claims for product damage from shipping must be made within three days of receiving shipment. You will be required to provide specific details and photos of product damage in support of your claim. You will have 30 days to make a return claim if you are unsatisfied with your order.

  2. How do I return my Paw CBD order?

    Order returns are handled on a case-by-case basis. Please speak with our customer service representatives at 1-800-973-3984 or [email protected] to see if you are eligible for a return label to send your order back through a FedEx shipping location.

  3. Can I request a refund?

    Paw CBD proudly offers a 30-day money-back guarantee from your initial order date to receive a full purchase refund.

  4. Where can I take my Paw CBD order to be returned?

    If you’ve requested and received a return label from Paw CBD, you can take your order to your nearest FedEx shipping location. If you purchased a Paw CBD product from a retail location, please follow their return policy.

  5. How long does it take to receive a refund?

    Depending on your bank, it may take up to three to five business days to receive your refund once it has been processed.

  6. How will my refund be issued?

    Your refund will be sent through your original form of payment.

  7. Can I speak directly to someone at Paw CBD about returns and refunds?

    Yes! Please contact our customer service team directly at 1-800-973-3984 for any questions or concerns you may have about returns and refunds, or email us at [email protected].