Paw CBD ships all orders through FedEx, anywhere in the United States. We will also ship all orders same-day, if they are placed before 11 AM Pacific Time (2 PM ET) Monday – Friday. Transit times exclude Saturday and Sundays and Federal holidays. Payment, receipt, and tracking information are provided via email after orders are completed.
How will my Paw CBD order be shipped?
Paw CBD offers free 2 to 3 day shipping, through FedEx, for all domestic orders – excluding U.S. territories.
Can Paw CBD ship to all 50 states?
Paw CBD can ship to any street address in all 50 states, including Alaska and Hawaii. We cannot ship to P.O. boxes; however, we can ship your order to your nearest FedEx Pick-Up location.
Can Paw CBD ship outside of the United States?
Paw CBD can ship to all U.S. territories using FedEx SmartPost, which takes 2 to 7 business days for delivery. Shipping rates are free for all orders. We do not ship internationally as of yet.
Can Paw CBD ship to military bases?
Paw CBD can ship to APO/FPO bases using FedEx SmartPost, which takes 2 to 7 business days for delivery. Shipping rates are free for all orders.
Can I change my shipping address after placing my order?
Please contact our customer service at 1-800-973-3984 to confirm if your order is still processing or has been shipped. If it’s already shipped, we recommend using FedEx Delivery Manager to change the shipping address and re-route your order.
How can I track my order?
Your order confirmation will include a serial order number; you can use this number to track your order through FedEx Tracking.
Will my order ship on the weekend?
FedEx will only deliver on business days and Saturdays; they do not offer shipping services on Sundays or holidays.
How soon can Paw CBD ship my order?
Orders placed Monday-Friday before 2 PM go out on the same day. Orders placed after 2 PM will be shipped the following business day.
What if I don’t receive my order?
Please check around your property outside first to see if the package was placed beyond your doorstep or ask neighbors if the package was seen or left with them. If you still have not received your order, you can reach our customer service at 1-800-973-3984 to start a FedEx trace. And if you’re not completely satisfied with your order from Paw CBD within 60 days, we are happy to refund your money – 100% Satisfaction Guaranteed.
We want you and your pet to be completely satisfied with your Paw CBD products!
We take pride in our 60-day money-back guarantee on all Paw CBD purchases. Any refunds or exchange is subject to review, provided at our discretion, and limited to one per customer.
If you find anything in your order was damaged in transit, you may submit a claim for damaged items at [email protected] within three days after receiving your shipment. Please include specific details and photos of the damaged product.
If you are not 100% satisfied with your Paw CBD purchase, you can request a full refund of your purchase within 60 days of your initial order. Please submit any refund request via email or contact our customer service team at 1-800-973-3984 or [email protected] for questions or concerns about our shipping or return policies.
How much time do I have to make a return claim?
All claims for product damage from shipping must be made within three days of receiving shipment. You will be required to provide specific details and photos of product damage in support of your claim. You will have 60 days to make a return claim if you are unsatisfied with your order.
How do I return my Paw CBD order?
Order returns are handled on a case-by-case basis. Please speak with our customer service representatives at 1-800-973-3984 or [email protected] to see if you are eligible for a return label to send your order back through a FedEx shipping location.
Can I request a refund?
Paw CBD proudly offers a 60-day money-back guarantee from your initial order date to receive a full purchase refund.
Where can I take my Paw CBD order to be returned?
If you’ve requested and received a return label from Paw CBD, you can take your order to your nearest FedEx shipping location. If you purchased a Paw CBD product from a retail location, please follow their return policy.
How long does it take to receive a refund?
Depending on your bank, it may take up to three to five business days to receive your refund once it has been processed.
How will my refund be issued?
Your refund will be sent through your original form of payment.
Can I speak directly to someone at Paw CBD about returns and refunds?